Date of last revision: Monday, January 4, 2021
What can we help with?
One month limited warranty policy
One month limited warranty policy
ABDULSAMAD SAMI ALQURASHI Limited Warranty Policy applies to all products that are manufactured by ABDULSAMAD SAMI ALQURASHI[u1] (each, a “Product”), whether such Products purchased from ABDULSAMAD SAMI ALQURASHI or from one of our authorized retailers or resellers.
ABDULSAMAD SAMI ALQURASHI is based in the UAE, but is excited to welcome (with a special “cheers,” “bonjour,” and “guten tag”) residents of jurisdictions where we make Products available for commercial sale (our “International Friends”). Your particular country or jurisdiction may have enacted certain laws, statutes, or other legislation that apply to your order and which cannot be derogated from by contract. We want to be crystal clear — nothing in these policies affects your legal rights under the laws applicable in your country or jurisdiction. We’ve noted below where our International Friends may be entitled to different or additional terms based on applicable laws (referred to as the “special terms” throughout these policies and in our other agreements for our platform).
One-Month Limited Warranty Policy
ABDULSAMAD SAMI ALQURASHI offers a one (1) month limited warranty (“Warranty”) on all Products. This Warranty is valid and enforceable only if you purchased a new Product from us or from one of our authorized retailers or resellers in a jurisdiction in which we sell Products and the Product was originally sold to you in its original, sealed packaging. Do not use a Product until you have read the terms of this Warranty.
Coverage. This Warranty is your exclusive remedy for defective workmanship or materials in your Product. ABDULSAMAD SAMI ALQURASHI warrants that the product will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with ABDULSAMAD SAMI ALQURASHI’s technical specifications or documentation (“Functionality,fragrance,Durability”) for a period of one (1) month from the date your Product was delivered to you or picked up by you (the “Warranty Period”).
How To Start a Warranty Claim.
To get a Warranty claim started:
Contact Customer Care. Visit our CUSTOMER CARE There, you’ll find specific instructions about how to begin a Warranty claim. Please have your order number, the Product serial number, and your proof of purchase handy.
Before you ship your Product back to us for a Warranty claim, backup any content (including photos, videos) of its current condition.
Prepare your Product for Shipment. Pack your Product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your Product back to us. Once we receive your Product, we’ll determine if it has a defect or malfunction covered by our Warranty.
If you start a warranty claim and we confirm that your Product is defected in any way, ABDULSAMAD SAMI ALQURASHI is responsible to replace your product, or refund it (in our discretion).
We may replace it and we never repair or be using refurbished, or remanufactured materials and we warrant that the replacement Product will be materially free of faulty substance or materials then we make sure after the replacement that the Product is delivered directly to you.
Except as expressly set forth herein, this Warranty does not cover (and ABDULSAMAD SAMI ALQURASHI is not responsible for):
Excluded Products, which include (a) resold Products, (b) Products purchased outside the jurisdictions where ABDULSAMAD SAMI ALQURASHI sells Products, (c) Products not purchased directly from us or one of our authorized retailers or resellers, (d) materials not manufactured by ABDULSAMAD SAMI ALQURASHI, even if bundled or sold with ABDULSAMAD SAMI ALQURASHI products.
Misuse of Products, which includes (a) damage to the Product or loss of the Product materials resulting from an accident, theft, improper storage, misuse or abuse, mishandling, neglect, physical modifications, exposure to water or other liquids, exposure to moisture, exposure to extreme conditions (e.g., heat, dirt or sand), (b) use with an unsuitable product not sold or licensed by ABDULSAMAD SAMI ALQURASHI, (c) defects or damage caused by unauthorized repairs, and (d) any other use that is not in compliance with the recommendations in this document, our online materials, related documentation, and other user materials made available to you. We presume any cosmetic damage (e.g., scratches) resulted from misuse, abuse of the Product as instructed.
Disclaimer and Limited Liability. Nothing in this section will limit or exclude liability that cannot be limited or excluded under applicable law. For our International Friends, that means this section may not apply to you. Please refer to the special terms below for provisions that may apply in your jurisdiction.
YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY ABDULSAMAD SAMI ALQURASHI PROVIDES FOR THE PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE AND EXCLUSIVE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABDULSAMAD SAMI ALQURASHI EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING EXPRESS, IMPLIED OR STATUTORY, REGARDING THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Any customer support we elect to provide is provided “as-is” and without warranty of any kind.
Your Rights. This Warranty gives you specific legal rights. You may also have other rights based on your jurisdiction. This Warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods. International Friends, see our special terms for more details.
No Modification. No employees or representatives of ABDULSAMAD SAMI ALQURASHI (or its affiliates or any third party) are authorized to modify this Warranty. If any term of this Warranty is held to be unenforceable, the remaining terms of this Warranty will remain in full force and effect.
No Insurance. This Warranty is not insurance and does not cover any perils (e.g., fire, theft or loss). At this time, we do not offer insurance.
Our Return Policy
If you want to make a return or cancel an order, please keep the following things in mind:
Return of Purchased Items. We accept returns of Purchased Items that were purchased directly from ABDULSAMAD SAMI ALQURASHI provided that they are unused, in the original packaging (i.e. ABDULSAMAD SAMI ALQURASHI devices must be inside the original, unopened box and the seal on the box must not be tampered with or broken in any manner; must have all tags (if applicable) and be enclosed in the original packaging), and returned within 14 days from the date your Purchased Items was delivered to you or, if purchased or picked up through a retail location, the date of purchase or pickup. If you purchased a ABDULSAMAD SAMI ALQURASHI product from one of our authorized retailers or resellers, please visit the authorized retailer’s or reseller’s store or contact the authorized retailer or reseller to return it.
Our Address. ABDULSAMAD SAMI ALQURASHI MASTERS OF ROYAL PERFUME LLC, Hamad Ahmad Hamad property, PRP27983 property, sector E13, Abu Dhabi island, Abu Dhabi, United Arab Emirates.